Independent defect reports for new builds across TN1, TN2 and TN4.








New-build homes in TN1, TN2 and TN4 can look finished on handover day, yet our inspectors still find defects that need fixing. On Silverdale Road at Silverdale Mews, for example, a masonry finish and air source heat pump package still needs the same close look at seals, doors, junctions and external work as any larger scheme. We document every defect with photos, then turn it into a report the developer can work through line by line.
Royal Tunbridge Wells has a steady pipeline of new homes, from 55 London Road and Nevill Terrace to the 167 later living apartments planned at the former ABC Cinema site on Church Road and Mount Pleasant Road. Those plots bring different issues, from kitchen fit to ventilation, so a snagging survey gives you a proper record before the developer's defects period starts ticking.

£450,000
Average House Price (March 2026)
1,653
Homes Sold in the Last 12 Months
116th out of 413
Domestic Subsidence Risk Rank
100 to 200
Typical Snags Found by Our Inspectors
7
Local New-Build Schemes
Using listing data from home.co.uk and property data from homedata.co.uk
A flat at The Retreat on 55 London Road may only show a few cosmetic marks at first glance, but our snagging inspectors check far more than scuffs on the wall. We look for paint overspray, uneven plaster, patch repairs that have not been blended properly, and trim work that has been rushed near sockets or window reveals. In a town like Royal Tunbridge Wells, where buyers are paying close attention to finish quality, those details are not small. They are the first sign that a plot still needs work.
Functional defects are next. Doors that do not latch at Nevill Terrace, windows that do not seal on a plot at Silverdale Mews, sockets that sit out of square at The Nightingales, and kitchens with poor alignment all get logged. We also check the kind of construction issues a buyer may not spot in the first week, such as uneven floors, gaps in skirting, missing sealant, and garden levels that do not match the handover spec. Those are the faults that can turn into nuisance problems once furniture is in place and the heating is running.
The serious items matter too. Fire stopping, ventilation, drainage falls, and cracks that go beyond normal shrinkage all deserve separate attention, especially on larger schemes such as the former ABC Cinema redevelopment on Church Road and Mount Pleasant Road. These are defects a buyer's solicitor may never see, because they sit in the build itself rather than the paperwork. Our role is simple. We find them, photograph them, and give the developer a clear list to fix while the home is still within the warranty period.
Based on Homemove snagging inspection benchmark for new-build homes.
The first 2 years matter. Under NHBC Buildmark, Premier Guarantee and LABC New Home Warranty, the developer is responsible for defects during the 2-year defects period, which is the window a snagger works in. That is why we push for pre-completion inspections wherever possible, before the keys change hands and before anything gets written off as a buyer issue.
After the 2-year defects period, the warranty narrows to structural cover. That change matters on Royal Tunbridge Wells schemes such as Silverdale Mews in TN4 9HX or the apartments at 55 London Road in TN1, because the paperwork is much easier to act on when the snag report is already in the file. A dated, photo-illustrated report gives the developer less room to dispute what was there at handover.

We price by property type, from £295 for a 1 to 2 bed flat or house, £375 for a 3 bed house, £450 for a 4 bed house, and £550 for a 5+ bed house. Pre-completion surveys use the same prices.
Once you confirm the plot number, completion date and builder contact, we lock the job in. That keeps the survey aligned with handover at places like The Nightingales or the former ABC Cinema site.
We arrange entry with the site team or sales office, so the inspection can happen while the home is empty and easy to inspect. On busy handover days in TN1 or TN4, that step saves a lot of delay.
Our inspector spends around 3-6 hours at the property, depending on size and layout. We check rooms, external areas, services, finishes, drainage points and the obvious trouble spots around kitchens, bathrooms and windows.
You receive a full photo-illustrated report within 2-3 working days. It is set out so you can send it straight to the developer, with each defect described clearly and grouped in a way the builder can action.
Get pre-completion snags agreed before you accept the keys. Once completion has happened, the builder can treat the job very differently, and the pressure to turn up and fix things drops fast. On homes such as 61 Calverley Road or The Nightingales, it is much easier to get sealant, fit and finish items logged while the site team still has direct responsibility for the plot.
Royal Tunbridge Wells sits on the northern edge of the High Weald, and that geology matters. The town is rated 116th out of 413 districts in the UK for domestic subsidence risk, at around 1.234 times the UK average, with a normalised score of 0.32. We are not saying every new-build is at risk. We are saying ground movement, shrink-swell cycles and drainage falls deserve a closer eye, especially where clay soils sit under a plot near TN3 or TN4.
The local look of the town is part of the story too. Georgian and Victorian buildings around The Pantiles and the Church of King Charles the Martyr use red brick and sandstone, and modern schemes keep a brick-led look so they sit more comfortably in the street scene. Silverdale Mews on Silverdale Road, TN4 9HX, is traditionally built with masonry, while The Nightingales by Riverdale Developments adds integrated Bosch and Zanussi appliances, flooring throughout, Roca sanitaryware, Hansgrohe fittings, solar panels and EV charging points. Those details are useful, but they also give us more to test.
Bigger developments need a different kind of scrutiny. The former ABC Cinema site on Church Road and Mount Pleasant Road will deliver 167 later living apartments across four blocks, with all-electric heating and hot water via rooftop ASHP systems. That means we look hard at communal fire stopping, ventilation runs, condensate routes, external finishes and the way the services have been brought through the building. Smaller blocks, such as Nevill Terrace and 61 Calverley Road, still need the same discipline on window seals, kitchens, bathrooms and balcony details.
Our report works best when it is easy for the builder to act on. We set each defect out by room and item, with photos, plot number and date stamps attached, so the site manager can send the right trade to the right place. On schemes such as Nevill Terrace or the former ABC Cinema redevelopment, that kind of structure matters because several plots may be moving through handover at once.
If the developer slows down, the route depends on the warranty. NHBC, Premier Guarantee and LABC all have formal resolution paths, but they work best when the defect list is clear from the start. We keep the wording plain, which makes it easier for you to email the report, ask for a written response and move the issue forward without turning it into a long argument over wording.

Before legal completion is best, because the builder still has direct responsibility for the plot and the defects can be logged before you take the keys. If you have already moved into a home at Silverdale Mews, 55 London Road or anywhere else in Royal Tunbridge Wells, book it as early as you can within the first 2 years while the defects period is still open.
Most inspections take 3-6 hours, depending on the size of the home and how much external work needs checking. A 1 to 2 bed flat in TN1 may be quicker than a 4 bed house in TN4, while larger properties or homes with gardens, garages and balconies take longer.
Anything that is unfinished, badly fitted or not working as it should can be snaggable. That includes paint marks, poor plaster, doors that do not latch, windows that do not seal, sockets that sit out of square, missing sealant, drainage issues and garden levels that do not match the spec. Wear and tear is different, so a mark caused after you have moved in is not the same as a defect found on completion day.
The buyer pays, not the developer. Our pricing starts from £295 for a 1 to 2 bed flat or house, £375 for a 3 bed house, £450 for a 4 bed house and £550 for a 5+ bed house, and the pre-completion price is the same. The report then gives you a written record to send to the builder.
They can dispute some items, usually if they say the damage is new or it is outside the warranty scope, but that does not mean the item disappears. A clear report helps you push back, especially when the defect is something the builder should already know about, such as missing fire stopping, ventilation problems or drainage falls on a site like the former ABC Cinema redevelopment.
The builder is the company that should put defects right during the 2-year defects period. NHBC, Premier Guarantee and LABC are the warranty providers, and they become more relevant if the builder does not act or if the issue is structural. In Royal Tunbridge Wells, that split matters because a well documented snag list is often the quickest route to a fix.
You can still book a snagging survey, and it is still worth doing. Our inspectors often find 100 to 200 snags in a new-build home, even after move-in, because small defects become easier to spot once the property is being used every day. If you are close to the end of the 2-year period, act quickly so nothing is left until the warranty narrows to structural cover.
Price on request
Best for older homes around The Pantiles, the Conservation Area and the brick or sandstone stock across TN1 to TN4
Price on request
Useful if you are comparing running costs or checking how a home at Silverdale Mews or The Retreat is rated
Price on request
Support with the legal side of buying, from contract checks to completion dates on new-build plots
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Independent defect reports for new builds across TN1, TN2 and TN4.
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