Independent defect reports for new-build homes








Poole plots near Poole Harbour can look finished on handover day, yet our snagging inspectors still find a long list of defects once they start checking room by room. We document every defect with photos, write it up in plain English, and send a report the developer can work from. New-build snagging starts from £295, with the same pricing for pre-completion inspections, and we return the full photo-illustrated report within 2-3 working days.
The local setting matters. Poole Formation clays, salt-laden air and flood exposure around the harbour can show up in a new home as cracking, staining, drainage faults or finish problems that only become obvious after a proper inspection. Around the Old Town and Poole Quay, conservation areas add another layer of scrutiny to external finishes, boundary treatments and roof details, so a rushed handover can leave more than a cosmetic mess behind.

£437,474
Average asking price, home.co.uk
£412,845
Average sold price, homedata.co.uk
-4%
12-month sold price change, homedata.co.uk
925
Sold properties recorded in Poole, homedata.co.uk
100-250
Average defects found in a new-build
Using listing data from home.co.uk and property data from homedata.co.uk
A walk through a Poole new-build often starts with the obvious stuff. Paint drips, plaster ripples, scuffed floors and patchy mastic are common, even on schemes that look polished from the roadside near Poole Quay. These are the sorts of defects owners notice straight away, but they still need recording properly if the builder is going to put them right.
Functional faults matter just as much. Doors that do not latch, windows that do not seal against coastal wind, sockets that sit out of square and extractor fans that underperform are all common snagging finds in homes across Bournemouth, Christchurch and Poole. On a harbour-facing plot, a draughty window or a poorly fitted door can be more than a nuisance, because moisture and movement tend to show up faster near the coast.
The most serious issues are the ones buyers rarely spot unaided. Uneven floors, gaps in skirting, kitchens fitted outside tolerance, missing fire stopping, ventilation that is undersized and drainage falls that run the wrong way all sit in the category our inspectors flag clearly. A buyer's solicitor will not crawl through every service void in a Poole flat or test the fire barriers in a stair enclosure, so those defects can sit unnoticed until someone with snagging experience checks them.
Source: Homemove snagging benchmark based on UK new-build inspections in 2026
A snagging inspection is strongest before legal completion, because the site team can still get into the property without the back-and-forth that starts once keys have changed hands in Poole. Under NHBC Buildmark, Premier Guarantee and LABC New Home Warranty, the first 2 years are the defects period, which means the developer is contractually expected to fix the snags we record.
After that, the warranty narrows to structural cover. That matters on Poole developments exposed to harbour winds or shrink-swell clay, because a crack that starts as a hairline can still need attention while the defects period is open. Our reports give the developer a numbered list with photographs, so each item can be matched to the right room, elevation or plot detail without guesswork.

Tell us the property type, the plot status and whether completion in Poole has happened yet. We price 1-2 bed homes from £295, 3 bed houses from £375, 4 bed houses from £450 and 5+ bed houses from £550.
Once you instruct us, we confirm the inspection slot and gather the sales office or site manager details. That keeps the process moving on larger Bournemouth, Christchurch and Poole developments.
We arrange access with the builder where needed, or book a pre-completion visit while the property is still under the developer's control. That is the point where snagging has the most pull.
Our inspector spends around 3-6 hours in the home, checking finishes, fittings, services and outside areas. In Poole, that includes the kitchen, bathrooms, external masonry, drainage and garden levels where they are ready.
Within 2-3 working days, you receive a photo-illustrated report with each defect listed clearly. You can send it straight to the developer, the site team or the warranty provider.
Pre-completion snags should be agreed before you take possession, because leverage drops sharply once the keys are handed over on a Poole plot. If the list is still open, the builder has more room to delay smaller items, and some defects can sit longer than they should.
Local detail varies by exact address, so we work from your property rather than a town-wide figure. What does show up clearly is the ground itself. Poole Formation clays, silts and sands, plus salt air from Poole Harbour, can all influence how a new home behaves once it is occupied.
That mix can produce shrinkage cracking, damp marks, salt contamination and corroding fixings, especially on render, external metalwork and exposed masonry. Around the Old Town and Poole Quay, conservation areas and listed buildings also mean new work and infill plots tend to be judged carefully on finish, even when the shell is standard brick or cavity wall construction. A sloppy threshold or a rough roofline stands out quickly in that setting.
Modern schemes in Bournemouth, Christchurch and Poole may use timber frame as well as traditional brick, and the snag patterns differ by method. Timber frame can show plaster cracking and service penetrations that need tidying, while masonry plots often bring missed sealant, alignment issues and external drainage faults. Flood risk near the harbour, the River Frome and the River Piddle adds another reason to check levels, gullies and garden gradients before the defects window closes. Poole is also a radon affected area, so ventilation and extract performance should sit on the checklist alongside the visible finishes.
A good snag list is the one the site manager can work through without guessing. We split the items by room, floor and elevation, then reference each photo so the team in Poole can see exactly where the fault sits and what needs correcting.
If the builder drags its feet, the next step is the warranty route. For homes under NHBC Buildmark, that can mean using the resolution service after the developer has had a fair chance to put things right, and the same logic applies under Premier Guarantee or LABC New Home Warranty. Keep the report, the date stamps and the email trail together, because the paperwork matters if the dispute has to move beyond the sales office.

Before legal completion is best, because the builder still controls access and can act on the list before you move into the property. If you already have the keys in Poole, book a first-week snagging visit as soon as you can, and still stay within the 2-year defects period under NHBC Buildmark, Premier Guarantee or LABC New Home Warranty.
Most homes take 3-6 hours, depending on size and how far the external works have progressed. A larger house in Bournemouth, Christchurch and Poole, or a plot with more outside space, can take longer because we check the fittings, the finish and the surrounding items as well.
Snaggable items are defects in finish, fit or function, such as paint issues, plaster faults, doors that do not latch, windows that do not seal, missing sealant, socket alignment problems and poor drainage falls. Wear and tear is different, and that usually applies after you have lived in the Poole home for a while, or where the damage is clearly caused by use rather than construction.
The buyer pays, not the developer. On a Poole new-build, the builder may agree to fix valid defects after seeing the report, but the inspection fee sits with the homeowner because it is part of protecting your own purchase.
They can dispute items, especially if they believe the issue is wear and tear or outside the warranty cover, but a photo-illustrated report makes that harder. If a Bournemouth, Christchurch and Poole scheme stalls, the warranty provider can be the next step, and NHBC has a formal resolution route for covered homes.
No. The builder is the party that should fix the defects in Poole, while NHBC, Premier Guarantee or LABC New Home Warranty sits behind the sale as the warranty provider. In the first 2 years, the defects period is aimed at workmanship and finish issues, then the policy narrows towards structural matters later on.
A snagging inspection is still worth doing, especially if the home is in Poole and you are seeing sticking doors, window drafts, damp patches or drainage problems after occupation. The first-week snagging list can still be used with the developer, and you should act before the 2-year defects period expires.
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Independent defect reports for new-build homes
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Homemove is a trading name of HM Haus Group Ltd (Company No. 13873779, registered in England & Wales). Homemove Mortgages Ltd (Company No. 15947693) is an Appointed Representative of TMG Direct Limited, trading as TMG Mortgage Network, which is authorised and regulated by the Financial Conduct Authority (FRN 786245). Homemove Mortgages Ltd is entered on the FCA Register as an Appointed Representative (FRN 1022429). You can check registrations at NewRegister or by calling 0800 111 6768.