Home insurance safeguards your home and belongings from unexpected events like fire, flood, burglary or storms. It provides financial support when you need it most, ensuring you won't face huge bills for rebuilding or replacing possessions.
While not legally required in the UK, most mortgage lenders require at least buildings cover. With the average burglary costing around £2,856 in damages and stolen items, having the right insurance is crucial for peace of mind.
From rebuilding after a fire to replacing stolen valuables, home insurance provides comprehensive protection for your most valuable asset.
With affordable policies available, you can protect your home and belongings without breaking the bank.
Choose the right type of coverage for your needs, whether you're a homeowner, tenant, or landlord.
Protects the structure of your home including walls, roof, floors, and permanent fixtures. Essential for homeowners and usually required for mortgages.
Covers your personal belongings, furniture, and valuables. Perfect for both homeowners and renters to protect their possessions.
The most comprehensive option combining both buildings and contents insurance under one policy for complete protection.
Avoid costly repairs and replacements. The average water leak claim costs £2,000+, while fire damage can exceed £35,000.
Rest easy knowing you're protected against unexpected events like fires, floods, storms, and theft.
Most mortgage lenders require buildings insurance to protect their investment in your property.
Home insurance covers loss or damage from sudden, unforeseen events – the kind of things you can't prevent, which happen by accident or due to nature or third-party acts.
Coverage for accidental fires, explosions, lightning strikes, and resulting smoke damage.
Protection against weather damage including high winds, fallen trees, and flood water.
Covers burst pipes and escape of water - one of the most common types of claims.
Replacement of stolen items and repair of damage from break-ins or vandalism.
Protection against structural movement causing cracks or damage to your property.
Temporary housing costs if your home becomes uninhabitable due to an insured event.
Home insurance is not a maintenance contract. There are certain exclusions you should be aware of:
Gradual deterioration over time isn't covered. This includes aging carpets, old roofs starting to leak, or general maintenance needs.
Damage caused by poor maintenance or failing to fix known issues won't be covered by your policy.
Damage from vermin, insects, or other pests is typically excluded from coverage.
Damage caused by your own pets (like chewed furniture or scratched floors) isn't covered.
Poor building work or structural defects aren't covered - you'll need to pursue the contractor instead.
Coverage may be restricted if your home is empty for more than 30-60 days without notifying your insurer.
Always read your policy documents carefully to understand specific limits, excesses, and any special conditions that may apply to your coverage.
Customize your policy with these optional covers to enhance your protection based on your specific needs.
Protection for mishaps like spilled wine on carpets or drilling through pipes. Essential for families with children or pets.
24/7 assistance for urgent issues like boiler breakdowns or burst pipes, including callout and repair costs.
Extends protection to items you take outside, like phones, laptops, and jewelry, worldwide.
Up to £100,000 for legal costs in property disputes, employment issues, or personal injury claims.
Additional protection for valuable items like expensive jewelry or art collections.
Preserve your no-claims discount even if you need to make a claim.
Home insurance costs vary based on several factors. Understanding these can help you find the best value coverage.
The cost to rebuild your property affects buildings cover premium. Higher rebuild values mean higher premiums.
Your postcode influences risk assessment. Areas with higher crime rates or flood risks may have higher premiums.
Different properties carry different risks. Age, construction materials, and type all affect your premium.
Previous claims can increase premiums. No-claims discounts can significantly reduce costs over time.
Better security (alarms, locks, smoke detectors) can lead to lower premiums.
Annual payments are usually cheaper than monthly installments which include interest charges.
£266
Combined Cover
£224
Buildings Only
£84
Contents Only
These are median figures - your actual quote may vary based on the factors above.
Smart strategies to reduce your premium while maintaining comprehensive coverage.
Don't auto-renew without comparing prices. Customers save up to £208 on average by comparing quotes. Insurers often offer their best deals to new customers.
Combining buildings and contents insurance with one provider often results in discounts and is more convenient to manage.
Install approved locks, alarms, and smoke detectors. Better security means lower risk and often leads to premium discounts.
Choosing a higher voluntary excess can lower your premium, but ensure it remains affordable if you need to claim.
Save 5-10% by paying your premium annually instead of monthly, avoiding installment charges and interest.
Avoid small claims to build your no-claims bonus. Each claim-free year can reduce your premium significantly.
Don't over-insure. Use rebuild cost calculators and accurately value your contents to avoid paying for unnecessary cover.
Beyond price, consider these key factors when selecting your home insurance policy.
Ensure buildings and contents sums insured match your needs. Check single item limits and sub-limits for valuables.
Compare standard features and add-ons. Some policies include extras like legal cover or home emergency as standard.
Check compulsory and voluntary excess levels. Different claim types may have different excess amounts.
Consider Defaqto ratings and customer reviews. Higher-rated policies often offer more comprehensive coverage.
Look for 24/7 claims support and online claim options. Check if repairs come with guarantees through approved networks.
Ensure the policy covers any unique features like home offices, listed buildings, or non-standard construction.
Your needs may change over time. Review your policy annually and update coverage as needed for renovations, new purchases, or lifestyle changes.
Most people will be fine with a standard home insurance policy. However, there are cases where you might need a more specialized form of cover. If your home or circumstances fall into any of these categories, consider tailored policies designed for them:
Special coverage for historic or architecturally important buildings. Covers unique materials, higher rebuild costs, and special restoration requirements. Essential for Grade I, II*, or II listed properties.
Coverage for properties empty beyond standard policy limits (30-60 days). Ideal for renovation projects, properties between tenants, or inherited homes.
Comprehensive cover for rental properties including liability protection, loss of rent coverage, and optional rent guarantee insurance.
Contents-only policies designed for renters, often including tenant liability cover and protection for personal belongings.
Specialized coverage for second homes and holiday properties, accounting for extended vacant periods and short-term rentals.
Cover for homes built with unusual materials or structures, including timber-frame, thatched roofs, or eco-homes.
Tailored contents coverage for students and shared housing, with options for individual room coverage and higher security requirements.
Temporary coverage for specific periods, ideal for property sales, renovations, or gaps between policies.
Premium coverage for luxury homes and valuable contents, offering higher limits and personalized service.
If your situation isn't typical, don't worry – there's likely an insurance solution for it. We can help guide you to the right product. The key is to never assume you can't get insurance for your scenario – there usually is a product available, and going uninsured is not a risk worth taking.
Property Type
Detached House
Survey Type
Buildings & Contents Insurance
Issue Found
Severe fire damage to upper floor and roof
Outcome
£140,000 claim paid
A family's detached house suffered a severe electrical fire that started in the loft and spread through the upper floor. The fire brigade extinguished it, but the upstairs was badly damaged – the roof, two bedrooms, and part of the hallway were destroyed. Smoke and water damage affected the ground floor too. The home was uninhabitable, and the local council deemed it structurally unsound pending major repairs.
Their comprehensive insurance covered £120,000 for rebuilding (roof, rooms, electrical rewiring) and £20,000 for smoke damage repairs. The policy also provided £10,800 for 6 months of alternative accommodation and £15,000 for damaged contents. Total payout: £165,800, with only a £1,000 excess paid by the family.
Major fires are rare but devastating, with costs easily running into six figures. With insurance, even a worst-case scenario is manageable.
Property Type
London Flat
Survey Type
Contents Insurance
Issue Found
Theft of valuables and property damage
Outcome
£5,000 claim paid
A young professional returned home to find her flat ransacked. Burglars had forced entry while she was at work, stealing her TV, laptop, jewelry, and designer handbags. The estimated value of stolen items was about £5,000, plus damage to the front door and window.
Her contents insurance covered the full replacement of all stolen items: new TV (£800), laptop (£1,200), handbag vouchers (£1,000), and jewelry compensation (£2,000). The policy also covered emergency locksmith costs (£150). She only paid a £100 excess.
Contents insurance is vital for renters and homeowners alike, protecting thousands of pounds worth of belongings for a relatively small annual premium.
Property Type
Semi-Detached House
Survey Type
Buildings & Contents Insurance
Issue Found
Major water damage from burst pipe
Outcome
£9,300 claim paid
While away for a weekend in winter, a pipe burst in the couple's loft. Water gushed out for hours, soaking the upper floor and causing the living room ceiling to collapse. The damage was extensive: flooded bathroom and hallway, destroyed ceiling, warped wooden floor, and water-damaged furniture and electronics.
Their combined buildings and contents policy covered all repairs: plumbing fixes, ceiling replacement, electrical repairs, redecorating, and replacement of damaged furniture and electronics. The total claim was £9,300, with the couple paying only their £350 excess.
Water damage is the most common home insurance claim. A comprehensive policy protects against both structural damage and ruined belongings.
If the unfortunate happens and you need to use your home insurance, it's important to know how to claim. In a stressful event, a clear head and prompt action will make the process easier and increase the chances of a successful claim.
Ensure everyone is safe and deal with immediate dangers. Call emergency services if needed. Take reasonable steps to prevent further damage (e.g., turn off water for leaks) but only if safe to do so.
For crimes (burglary, vandalism), inform police immediately and get a crime reference number. This is essential for theft and vandalism claims.
Contact your insurance provider as soon as possible. Most have 24/7 claims helplines. Have your policy number ready and details of what happened.
Take photos/videos of damage before cleanup. Make a list of damaged items. Keep receipts for emergency repairs and damaged items where possible.
Fill out claim forms accurately and completely. Provide detailed information about the incident and damaged items. Never exaggerate claims.
For significant claims, an adjuster may visit to assess damage. Cooperate fully and show all evidence. For smaller claims, remote assessment may suffice.
Get repair quotes if requested. The insurer may use their approved contractors or ask you to arrange quotes. Keep all documentation.
Once approved, claims are settled via repairs, replacements, or cash payment. Remember your excess will be deducted from the settlement.
Insurer's contractors fix damage with work guarantee. Common for building repairs.
New items provided directly or via vouchers. Usually new-for-old on contents claims.
Money paid for you to arrange repairs/replacements. Excess deducted from payment.
It's crucial to maintain your insurance properly to ensure smooth claims when needed. Here are the most common mistakes that could invalidate your home insurance and how to avoid them.
Claims could be rejected if there's no sign of forced entry. Always:
Insurance doesn't cover gradual deterioration. Regular maintenance is essential:
5% of homeowners don't inform insurers of major works. Always notify for:
Standard policies often exclude business activities. Inform insurer about:
Most policies limit vacancy to 30 days. For longer periods:
Update your insurer about changes to:
Accurately value your property and contents. Underestimating can lead to reduced payouts through "averaging".
Avoid posting about holidays until you're back. Public announcements of absence could be seen as security negligence.
Always contact your insurer if unsure about any changes or circumstances that might affect your cover. It's better to check than risk invalidating your policy.
No, unlike car insurance, home insurance isn't legally required for homeowners. However, if you have a mortgage, the lender will require buildings insurance. Even without a mortgage, it's highly advisable to have cover, as it protects you from potentially devastating financial losses. Renters are not required by law to have insurance, but a landlord may require tenants to have liability insurance (rarely). Generally it's optional but very important for anyone who owns property or possessions they can't afford to lose.
Buildings insurance covers the structure of your home (the actual building and permanent fixtures like walls, roof, floors, fitted kitchen, bathroom, etc.). Contents insurance covers your personal belongings (furniture, electronics, clothes, and other moveable items). If you turned your house upside down and shook it, whatever falls out is usually contents (plus carpets and some appliances), and whatever stays attached is buildings. You can buy them separately or together. Homeowners usually need both; renters typically only need contents.
For buildings, you need coverage up to the full rebuild cost of your home. This can be quite different from market value – it could be less or sometimes more. You can get an estimate via surveyors or online calculators. Insuring for the correct rebuild amount is crucial; too low and you're underinsured, too high and you pay extra premium unnecessarily. For contents, tally up everything you own – it often surprises people, but even an average two-bedroom home can easily have £30k-£40k of contents when you count all clothing, electronics, furniture, kitchen items, etc. Use a contents calculator (many insurers provide one) to get a comprehensive estimate. Also consider valuable single items – if any exceed the single-item limit (often around £1,500), list them separately. In short, you need enough insurance to rebuild your home and replace all your belongings in a total loss situation. It's better to slightly overestimate than underestimate, but try to be accurate.
Not by default. Standard contents insurance protects your valuables inside your home. If you take items out (phone, laptop, jewelry worn, etc.), they're typically not covered unless you've added Personal Possessions cover (also called Personal Belongings cover) to your policy. That add-on will cover loss/theft/damage of items anywhere you go (often worldwide). One exception: some home insurance might cover items temporarily outside during a move, or in the garden within the property boundary, but generally once off your premises, you need the extension. So if you want your phone or bike insured on the go, add personal possessions cover or get separate gadget/bike insurance. Also note, car contents: if someone steals stuff from your car, many home policies will cover that if you have personal possessions cover, but often only if the items were hidden in a locked boot or glove box (check your policy terms for theft from vehicles).
The excess is the amount you agree to pay towards any claim. For example, if you have a £250 excess and make a claim for £1,000 of damage, the insurer will pay £750 and you cover £250. Policies usually have a compulsory excess (set by the insurer) and sometimes a voluntary excess (which you choose to add in exchange for a lower premium). Some claims have specific excesses – common: subsidence excess ~ £1,000, escape of water excess maybe £300, etc. When buying, you'll see the excesses listed. Choose an excess you can afford because if a claim happens, you'll need to pay it. Do note, the excess applies per claim. In combined policies, some insurers charge one excess per incident (even if both building and contents are affected), others might charge one for each section. For example, a burst pipe damages building and contents: you might pay £250 excess once, or £250 for buildings + £250 for contents = £500, depending on policy. It's worth clarifying in the policy documents.
Likely yes. After a claim, especially if it's a large payout, you may lose some or all of any no-claims discount you had, which can make your next renewal premium higher. Also insurers consider you statistically more likely to have another claim. It's not always drastic, but expect an uptick. That said, it shouldn't deter you from claiming for legitimate significant losses – the whole point of insurance is to cover those. Just perhaps don't claim trivially. You could also consider paying a bit extra for no-claims discount protection as an add-on, which would let you make usually one claim in a year (or two in a few years) without losing your NCD. Keep in mind, even protected NCD doesn't guarantee no price increase – your base premium might still rise, but you keep your discount percentage. Also, after a claim, shopping around at renewal is wise – different insurers treat claims history differently, so you might find a better deal elsewhere.
Accidental damage like spills, breaks, etc., is only covered if you have added that optional cover (or if your policy includes it). So if your dog chews the couch or your toddler knocks over an expensive vase, the standard policy won't pay unless you opted for accidental damage cover. Even then, some policies specifically exclude pet damage (e.g., scratches, chewing), considering it more "inevitable" than accidental. Check your policy wording – many will list "damage caused by domestic animals" under exclusions. So if you have pets, look for an insurer that doesn't exclude pet damage or be aware that you might not be covered for that scenario. As for kids, they fall under accidental damage generally – you break it, you claim it, if you bought that cover. Keep in mind each claim still subject to excess, so you wouldn't claim a £50 broken item with a £100 excess.
This can get tricky. If you as a tenant accidentally cause damage to the landlord's building (say you accidentally start a kitchen fire or you overflow a bath and it wrecks the ceiling below), the landlord's buildings insurance should cover the repair to the property itself. However, the landlord's insurer might pursue you (or your liability insurance) for negligence. Many tenant insurance policies include a section for "tenant's liability" which covers you if you are legally liable for damage to the landlord's fixtures and fittings (often up to e.g. £10,000 or so). This means your insurance would pay the landlord (or their insurer) for the damage you caused to the structure. It's a good feature to have in a renter's insurance. If it was truly accidental, often it's just handled by insurance without issue. If it was reckless or intentional, that's a different story (and could get you evicted!). Always best to communicate with your landlord if you accidentally damage something significant; if it's minor wear and tear, that's on the landlord. Also, note that your own contents policy will cover your belongings in such an event (like if that bathwater ruined your laptop).
This scenario can happen if you chose to insure them separately. Say a fire or a burst pipe damages both the building and your stuff. You'd have to claim under two policies – one with each insurer. It's a bit more hassle: you'd report to both, possibly have two adjusters, and they might coordinate or might not. Ideally, they handle their parts. It generally works out, but there can be grey areas or each might try to push some things to the other. For example, if a pipe bursts, is replacing the pipe a buildings claim (usually yes, minus wear/tear if old) and is drying the carpet a buildings or contents issue? With one insurer, they'll just sort it; with two, there could be slight delays deciding who covers what. You also could end up paying two excesses (one on each policy). This is why many prefer a combined policy – one claim, one excess, one insurer dealing with it. If you do have separate covers and face such a claim, just make sure to report to both promptly. They often then communicate (especially if it's a large loss, they might even split costs through subrogation behind the scenes). It's not the end of the world, but combined is simpler.
You can, but you might pay a cancellation fee to your current insurer if you leave mid-term. Home insurance policies are usually annual contracts. If you cancel early, many insurers charge an admin fee (like £30-50) and will refund the remaining unused premium on a pro-rata basis (sometimes minus the discount if you had monthly credit). If you're only a couple months from renewal, it might be best to wait unless the savings are huge. One scenario people switch mid-term is if they sold the house or something and no longer need that policy – then they cancel (which you should, you can't insure a home you no longer own). If you're unhappy with your insurer or found a dramatically cheaper deal, do the math: does it save enough after any fees to warrant switching now? Otherwise, set a reminder to shop around when your renewal is due, which is usually the best time to switch without penalties.
Yes, if the damage is due to an insured event, most policies include alternative accommodation cover. This means they will pay for you (and your family and pets) to live somewhere else of similar size while your home is being repaired. It could be a rental house, a hotel, or other arrangement. The coverage usually has a limit (time or money). Often it's up to a percentage of the sum insured or a set amount that should cover many months. For example, an insurer might cover up to 20% of your building sum insured for alternative accommodation, or like Aviva, up to £100,000 for buildings policyholders. This should be plenty in most cases (e.g., £100k could cover a year or two in a rental in most regions). They may also cover related costs like moving and storage if needed. This kicks in only if the home is truly uninhabitable – e.g. no roof, severe fire, flooding, etc. If one room is damaged but you can live in the rest, they won't necessarily pay for you to live elsewhere unless living conditions are unreasonable (lack of sanitation, water, etc.). Always check with insurer – sometimes even if part of the home is unusable, they might offer partial help. Landlords have similar cover to re-house tenants or cover lost rent.