Every E20 new build has defects. Our inspectors find them before your developer does.








E20 covers Queen Elizabeth Olympic Park - a postcode built from scratch on former industrial land. Every home in E20 dates from 2012 at the earliest: East Village (2,818 apartments delivered 2013-14), Glasshouse Gardens (333 homes, 2016), Chobham Manor (880 homes from 2015), and East Wick (302 homes, 2022-23). When 100% of housing stock is new build, a professional snagging survey is not optional - it is the only way to document defects before your developer's statutory repair obligation expires.
Our inspectors have found defects across every major E20 development. Concrete-frame construction reduces some risks found in timber-frame homes, but introduces others: cold bridging at slab edges, drainage falls that do not comply with Building Regulations, poor acoustic separation between apartments, and external cladding fixings that fail inspection. The East Village fire safety remediation programme - with 11 blocks found to have ACM cladding and a £432 million repair bill - is a reminder that new build does not mean defect-free.

£621,322
Average House Price
£587,229
Average Flat Price
Flats make up 90.5% of all homes in E20
4,509
Total Households
Across East Village, Glasshouse Gardens, Chobham Manor and East Wick
100% post-2012
Housing Stock Age
The entire postcode was built for and after the 2012 London Olympics
In November 2020, East Village Management Ltd discovered widespread fire safety defects across the 2,818-home Olympic Athletes' Village - now branded East Village. Eleven blocks were found to have ACM (Aluminium Composite Material) cladding of the same type used at Grenfell Tower. Additional defects included missing cavity barriers and flammable timber cladding on further blocks. The total remediation cost across East Village has been estimated at £432 million. In 2024, a tribunal ordered Get Living (the market-rent landlord) to pay £17.96 million towards remediation of five buildings; Get Living has appealed to the UK Supreme Court (case UKSC-2025-0156), which remains active. If you are buying a leasehold flat in E20, request the full EWS1 fire safety certificate and ask the vendor specifically which block the property sits in and what remediation work has been completed.
Source: Streetcheck / Census 2021. Total housing units: 4,506.
East Village and Glasshouse Gardens were built using a post-tensioned in-situ concrete slab system developed by structural engineers Robert Bird Group. Chobham Manor and East Wick use a reinforced concrete frame with brickwork cladding. Our inspectors are trained on both systems and know what specific defects each produces.

Pricing from HomeOwners Alliance / NBI 2024. London properties may carry additional travel costs. Re-inspection visits from £290.
E20 is young by any measure - the oldest homes in the postcode are barely 12 years old. Yet resident reviews and building safety investigations reveal a consistent set of defects. Understanding what to expect makes it easier to spot the same issues in your own property before the developer's defect liability period closes.

Tell us your development name, plot number and expected completion date. Our inspectors cover all E20 developments including East Village, Chobham Manor, East Wick, Sweetwater and Glasshouse Gardens.
We can inspect before legal completion - our preferred timing, as you negotiate from a position of documented defects - or within the first two years of occupation while the developer's defect liability period is still active.
Our inspector spends 2-4 hours at your E20 flat or house. We check every room, every fitting, and any communal areas included in your purchase. Every defect is photographed.
You receive a numbered defect list with photographs, formatted for direct submission to your developer's customer care team. A clear, referenced report is harder to ignore than informal complaints.
Once your developer says defects have been resolved, we can return to verify. Given L&Q's management track record in E20 (rated 2.6/5 by residents on HomeViews), documented follow-up visits protect you if disputes arise.
For the most common property type in E20 - a 1-bed or 2-bed purpose-built flat - a snagging survey costs from £340 to £360. Studio flats start from £320 and 3-bed flats from £380. Chobham Manor and East Wick townhouses (3 or 4-bed) cost from £449. London properties may carry a small travel surcharge compared to national pricing. A re-inspection visit to confirm resolved defects typically costs from £290.
Yes, particularly for E20. Resident reviews across East Village, Chobham Manor and Glasshouse Gardens document consistent defects including water pressure failures, overheating, faulty communal entry systems and poorly finished apartments. The large-scale fire safety defects found across East Village - with 11 blocks found to have ACM cladding and a £432 million remediation estimate - show that new build quality in E20 has not always matched the prices charged. A snagging report gives you documented evidence to hold your developer to account within the two-year defect liability period.
A 1-bed flat takes around 2 hours. A 2-bed flat takes 2.5-3 hours. A 3-bed apartment or Chobham Manor townhouse takes 3-4 hours. Our inspectors also check any communal areas included in your lease, such as roof terraces or allocated parking bays. We do not set a time limit on inspections - the thoroughness of the check is more important than finishing quickly.
Yes, and our inspectors strongly recommend it. A pre-completion inspection means any defects we document become a formal snagging list before you exchange contracts. You can request that items are resolved or that a financial retention is held in escrow before completion. This approach is more effective than reporting defects after you have moved in, when developers can simply queue repairs. Developers active in E20 - including Taylor Wimpey, L&Q and Places for People - are all obligated to resolve pre-completion defects under the NHBC Buildmark warranty.
Our inspectors visually check all accessible areas for fire safety indicators: fire door seals and self-closing mechanisms, service penetrations through fire-rated walls, smoke detector positions, and compartmentation between flats. We are not specialist fire engineers and cannot assess the full extent of the East Village cladding remediation programme. However, for any E20 flat purchase we recommend you obtain the building's EWS1 certificate and the specific block's fire risk assessment before exchanging contracts. This is separate from the snagging inspection but equally important.
Our inspectors have covered properties in East Village (the former Olympic Athletes' Village), Glasshouse Gardens, Chobham Manor and East Wick. Coverage will extend to Sweetwater and Pudding Mill Lane as completions begin there. For every development we visit, we research the specific construction system and the developer's known defect patterns before attending - so the inspection is targeted, not generic.
Yes. L&Q manages affordable and shared ownership homes in East Village and is the housing association partner at Chobham Manor. HomeViews residents rate L&Q's management at 2.6 out of 5, with common complaints of slow responses and inconsistent staffing. A professionally produced snagging report - with numbered defects, photographs and regulatory references - creates a formal paper trail from day one. When reporting to L&Q, quote each defect by number, attach the photographs, and request written confirmation of the repair schedule. This approach works better than phone calls or informal emails.
Concrete frame construction is generally more durable than timber frame, but it has its own defect profile. Cold bridging at slab perimeters can cause damp patches near floor level. Floating floor acoustic underlays are sometimes laid incorrectly, allowing impact sound to transfer between apartments. Balcony drainage falls must be precise - a shallow gradient causes pooling that eventually causes water ingress. Mechanical ventilation systems in airtight concrete flats must be commissioned to the correct flow rates, otherwise overheating and condensation develop within months. Our inspectors check all of these as standard in every E20 inspection.
Our inspectors cover all survey types across E20 Olympic Park
From £350
For E20 resale flats - a structured condition and valuation report from a RICS chartered surveyor
From £450
The most detailed survey available - recommended for E20 townhouses or any flat with a complex fire safety history
From £70
Energy Performance Certificate for E20 properties - required for all sales and lettings by law
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Every E20 new build has defects. Our inspectors find them before your developer does.
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Homemove is a trading name of HM Haus Group Ltd (Company No. 13873779, registered in England & Wales). Homemove Mortgages Ltd (Company No. 15947693) is an Appointed Representative of TMG Direct Limited, trading as TMG Mortgage Network, which is authorised and regulated by the Financial Conduct Authority (FRN 786245). Homemove Mortgages Ltd is entered on the FCA Register as an Appointed Representative (FRN 1022429). You can check registrations at NewRegister or by calling 0800 111 6768.