E13's new build boom - from Upton Gardens to Plaistow Hub - means more buyers need independent snagging before developer defect windows close








Upton Gardens - built on the site of West Ham United's Boleyn Ground stadium - delivers 842 apartments to E13, and residents there have documented snagging lists running to 80 or more items at handover. Plaistow Hub, Populo Living's 182-apartment scheme completed in spring 2024, remains within its NHBC two-year defects period through 2026. Our snagging inspectors work across both schemes and across the wider E13 market.
Newham has the highest number of properties at flood risk of any London borough - 22,381 dwellings in total. For new builds near Plaistow station and the southern parts of E13, our inspectors check drainage performance and waterproofing finishes as standard. A missed drainage defect on handover is not cosmetic; it becomes a costly remediation issue once the NHBC warranty window has closed.
Our written report is delivered within 24 hours, listing every defect with photographs, floor plan locations, and severity ratings. Our inspectors are fully independent - no commercial relationship with any developer. The report gives you documented evidence to present to your developer's customer care team and, where needed, to NHBC.

£409,488
Average House Price
Down from £422,040 peak. Rightmove 2025.
54.6%
Flat and Apartment Share
Fastest growth of any London borough since 2011. ONS Census 2021.
22,381
Properties at Flood Risk
More than any other London borough. Environment Agency.
38.8%
Pre-1919 Housing Stock
Victorian and Edwardian terraces dominate the older stock in Newham.
E13 sits at the centre of one of London's most active new build corridors. Newham recorded the 4th highest number of new home starts in the UK last year and the 2nd highest completions in London. That pace puts pressure on build quality - our inspectors consistently find that high-volume schemes, where trades are working against tight completion schedules, produce longer snagging lists than smaller developments.
Upton Gardens is the largest completed scheme in E13: 842 homes across 15 buildings on the former Boleyn Ground. Residents have published accounts on HomeViews documenting under-specification balcony materials, poorly fitted windows and doors, and plaster cracking at handover. Several buyers reported that developer customer care only acted once they had a formal NHBC complaint on record - and that a professional snagging report made that complaint significantly more effective.
Plaistow Hub (completed spring 2024) added 182 Populo Living apartments across two towers. As a 2024 completion, it sits within the NHBC Buildmark two-year rectification period throughout 2026 - meaning defects identified now can still be claimed under warranty at no cost to the buyer.
Newham contains more properties at flood risk than any other London borough, with 22,381 dwellings holding high to low flood risk designations. Much of E13 sits within the Thames tidal flood plain at low elevation, with Flood Zone 2 and 3 designations covering significant southern parts of the postcode. The Thames Barrier and river walls provide current protection, but the Thames Estuary 2100 plan acknowledges increasing risk under climate change projections. For new build buyers in E13, our snagging inspection includes drainage falls on all balconies and terraces, basement and ground-floor waterproofing membrane integrity, roof drain outlet positions, and flood-resilient flooring and threshold installations. A missed drainage fall defect at snagging is a missed warranty claim - after the two-year period, remediation falls to the buyer.
Our inspectors follow a systematic 200-point inspection protocol covering every area of the property. In E13's predominantly apartment stock, that includes the internal fit-out, all balcony and terrace areas, communal area interfaces, and car parking spaces where applicable.
Our report is structured for developer customer care teams. Each defect is photographed, located on a floor plan, and rated by severity: cosmetic, functional, or safety-critical. The format is designed to be actioned directly by site managers and submitted to NHBC when needed.

Source: ONS Census 2021. Flat share rose from 46.4% in 2011 - the largest increase of any local authority in England.
London and South East rates carry a location premium. VAT at 20% applies. Prices reflect 2025-2026 market rates.
Around 39% of Newham's housing stock was built before 1919 - more than double the England-wide figure. The Victorian terraces of Plaistow and Upton Park (Balaam Street, Harold Road, Dongola Road, and the First Avenue grid) were built from the 1880s to 1914 to house dockworkers and railway workers. These properties require a different kind of assessment entirely.
Snagging surveys are designed for newly built properties where the buyer wants defects identified before handover or within the NHBC warranty window. Victorian terraces need a RICS Level 2 or Level 3 building survey - a product that assesses condition, structural integrity, and maintenance priorities across an older property. Our survey team offers both.
If you are buying a Victorian or Edwardian terrace in E13 or Upton Park, see our RICS Level 2 and Level 3 survey options below. For a new build apartment at Upton Gardens or Plaistow Hub, a snagging survey is the correct starting point.

Use our online form to get a fixed-price quote for your E13 property. We need the property type, number of bedrooms, and your preferred inspection date. There is no obligation to proceed after receiving a quote.
Our inspectors cover E13 and the wider Newham area with weekday and weekend slots. We work around developer access requirements and can liaise with your housing officer or customer care contact at Upton Gardens or Plaistow Hub directly if needed.
A qualified, independent snagging inspector arrives at your property. A standard apartment inspection takes 2-4 hours. Our inspectors work methodically through every room, every fixture, and all building envelope areas accessible from your unit.
Your snagging report is delivered within 24 hours. It lists every defect with photographs, floor plan locations, and severity ratings. The format is structured for developer customer care teams and NHBC complaint processes.
Our team is available to answer questions about your report and to advise on which defects to prioritise for developer action within the two-year NHBC warranty window. We can also advise on escalation to NHBC if the developer is not responding.
For a 1-2 bedroom apartment in E13 - the most common new build type in the postcode - snagging survey prices start from around £395 including VAT. A 3-4 bedroom property typically costs £450-£550 including VAT. London rates run approximately £95-£100 above the national average due to travel costs and higher operating costs in the capital. We provide fixed-price quotes upfront with no additional charges on the day.
Residents at Upton Gardens have documented snagging lists of 80 or more items at handover on public platforms including HomeViews. Several buyers reported that developer customer care only acted promptly once they had a formal NHBC complaint on record, and that having a professional snagging report as documentary evidence made the process faster and more successful. Upton Gardens was developed by Barratt London and Galliard Homes across 15 buildings at pace, which in our experience is a factor in build quality consistency. Our inspectors have worked on multiple units within the scheme and are familiar with its common defect patterns.
A standard 1-2 bedroom apartment takes 2-3 hours. A 3-bedroom apartment takes approximately 3-4 hours. We arrive with calibrated inspection equipment and allow enough time to access every area - including meter cupboards, loft hatches, and all storage spaces. Our inspectors do not rush to fit a fixed appointment timeslot.
Plaistow Hub was completed in spring 2024. NHBC Buildmark warranties run for two years from the date of legal completion for defect rectification claims - meaning the window runs through spring 2026. If you bought at Plaistow Hub and have not yet had the property professionally snagged, time is limited. Even if you have been living in the property since handover, unresolved defects can still be claimed under warranty provided they are documented and reported before the two-year period expires.
Yes, and it is one of the reasons we pay particular attention to drainage and waterproofing in E13 new builds. Newham has more properties at flood risk than any other London borough. Parts of E13 are classified as Flood Zone 2 and Zone 3. For new builds in the affected southern parts of E13, our inspectors check balcony drainage falls, basement and ground-floor waterproofing interfaces, roof drain outlets, and the specification of flood-resilient flooring and threshold materials. A defective drainage fall on a balcony can allow water ingress that takes years to fully manifest - catching it at snagging stage means it is a warranty claim, not a private repair.
Yes, and pre-move-in is the preferred timing. A snagging survey ideally happens after legal completion but before you move your belongings in. An empty property is significantly easier to inspect - flooring, walls, and fixtures are unobstructed and accessible. We can also arrange to attend the developer's handover appointment with you, working through the property jointly before you formally accept the keys. This gives you the strongest position to require rectification before taking full ownership.
A snagging survey covers new builds only - identifying defects in newly constructed properties that the developer must rectify under NHBC warranty. Victorian and Edwardian terraces in Plaistow and Upton Park need a RICS Level 2 or Level 3 building survey instead. These assess the condition of an existing structure, identify maintenance priorities, and flag issues a buyer should know about before exchange. E13 has approximately 39% pre-1919 housing stock, and many of those terraces have specific issues including London Clay subsidence, failed pointing, no original damp-proof course, and asbestos in later extensions. Our team offers both products.
NHBC Buildmark provides two years of defect cover from legal completion date, and a further eight years of structural warranty thereafter. For Plaistow Hub (spring 2024 completion), the two-year defect window runs through spring 2026. For Upton Gardens (broadly 2021-2022 completions), most units are now outside the two-year window but remain within the ten-year structural warranty. If you are unsure, check your NHBC Buildmark certificate - it should have been provided at completion. Our team can advise on what is likely to be covered based on your completion date.
Explore our full range of property survey services across E13 and the London Borough of Newham
From £450
Home survey for Victorian terraces and older stock in Plaistow and Upton Park
From £650
Full structural assessment for pre-1919 terraces with significant defect concerns
From £75
Energy Performance Certificate for sales, lettings, and improvement grants in E13
From £250
RICS-qualified valuation for Help to Buy equity loan repayment in Newham
Snagging Survey In London

Snagging Survey In Plymouth

Snagging Survey In Liverpool

Snagging Survey In Glasgow

Snagging Survey In Sheffield

Snagging Survey In Edinburgh

Snagging Survey In Coventry

Snagging Survey In Bradford

Snagging Survey In Manchester

Snagging Survey In Birmingham

Snagging Survey In Bristol

Snagging Survey In Oxford

Snagging Survey In Leicester

Snagging Survey In Newcastle

Snagging Survey In Leeds

Snagging Survey In Southampton

Snagging Survey In Cardiff

Snagging Survey In Nottingham

Snagging Survey In Norwich

Snagging Survey In Brighton

Snagging Survey In Derby

Snagging Survey In Portsmouth

Snagging Survey In Northampton

Snagging Survey In Milton Keynes

Snagging Survey In Bournemouth

Snagging Survey In Bolton

Snagging Survey In Swansea

Snagging Survey In Swindon

Snagging Survey In Peterborough

Snagging Survey In Wolverhampton

E13's new build boom - from Upton Gardens to Plaistow Hub - means more buyers need independent snagging before developer defect windows close
Get A Quote & BookMost surveyors take 1-2 days to quote.
We'll price your survey in seconds.
Most surveyors take 1-2 days to quote.
We'll price your survey in seconds.





Homemove is a trading name of HM Haus Group Ltd (Company No. 13873779, registered in England & Wales). Homemove Mortgages Ltd (Company No. 15947693) is an Appointed Representative of TMG Direct Limited, trading as TMG Mortgage Network, which is authorised and regulated by the Financial Conduct Authority (FRN 786245). Homemove Mortgages Ltd is entered on the FCA Register as an Appointed Representative (FRN 1022429). You can check registrations at NewRegister or by calling 0800 111 6768.