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Snagging Survey in Frome

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New Builds Are Booming in Frome - Don't Skip the Snagging

Frome is one of the South West's most sought-after towns, and developers have taken notice. Keyford Meadows on Sandys Hill Lane is delivering 198 homes to the town's southern edge, while David Wilson Homes is completing Francis Fields just a short walk from Christ Church First School. With new plots completing throughout 2025 and 2026, demand for professional snagging in BA11 has never been higher.

Our inspectors cover all active new-build sites in and around Frome. We carry out thorough pre-completion and post-completion inspections, using thermal imaging cameras, moisture meters and electrical testing equipment to catch defects that a visual check alone would miss.

The national average is 157 issues per new-build home, and according to the Home Builders Federation's 2025 survey, 93.7% of buyers reported problems to their builder after moving in. Our job is to find those problems before completion - giving you clear documentation and the full weight of your NHBC warranty to get them resolved.

Snagging Survey Inspector in Frome

Frome Property Market - BA11 at a Glance

£381,199

Average House Price

HM Land Registry, Oct 2025

198+

New Homes in BA11

Keyford Meadows alone, completing 2024-2026

93.7%

Buyers Who Found Problems

HBF National Survey 2025

157

Average Snags Per Home

National new-build average

Why Frome's New Builds Need a Professional Inspector

Frome sits at a crossroads between old and new. The historic town centre is packed with Georgian and Victorian limestone buildings - centuries-old stone that buyers choose precisely because of its character and durability. But the new estates spreading south along Sandys Hill Lane and toward Little Keyford are a different world: modern timber-frame construction, air source heat pumps, solar PV panels, and energy performance targets that older Frome properties could never meet.

This contrast matters for snagging. Buyers on new sites like Keyford Meadows and Francis Fields are often moving from character properties elsewhere - or from outside Somerset altogether, drawn by Frome's well-documented appeal to London creatives and Bath commuters (Bath is just 14 miles and 30 minutes by car). Many are first-time new-build buyers who don't know what standard of finish to expect.

Our inspectors know what modern construction in this part of Somerset looks like when it's done well - and when it isn't. We check everything from the roof tiles and brickwork mortar to the underfloor heating zones and solar panel connections, producing a detailed photo-illustrated report you can send directly to your developer's customer care team.

NHBC Warranty: You Only Have 2 Years

Under NHBC Buildmark and equivalent warranties, your builder is legally required to fix defects reported within the first two years of completion. After that deadline, structural cover continues for a further eight years - but day-to-day snagging issues become your responsibility. Buyers at Keyford Meadows who completed in early 2024 are already partway through that window. If you haven't yet had a professional inspection carried out, arrange one now. Every month you wait reduces the time available to get issues on record and resolved.

What Our Inspectors Check at BA11 Properties

A professional snagging inspection at a Frome new build typically takes three to five hours depending on the size of the property. Our inspectors work systematically through every accessible area, inside and out.

  • Roof: loose, cracked or misaligned tiles - one of the most common snags nationally
  • Brickwork and mortar: gaps allow water ingress and pest access if left unchecked
  • Air source heat pump and solar PV connections - specific to newer Frome builds
  • Underfloor heating zones: all zones tested, thermostat connections verified
  • Plumbing: every tap, shower, waste and drainage connection checked for leaks
  • Electrical: every socket, switch, light fitting and consumer unit tested
  • Windows and doors: alignment, seals, locking mechanisms and frame squareness
  • Kitchen units: alignment, appliance connections (DWH reviews report unplumbed dishwashers)
  • Bathroom tiling: adhesion, grout, silicone seals and fixture security
  • Paintwork and plastering: coverage, smoothness and finish on all internal surfaces
  • Skirting boards, architraves and coving: gaps, alignment and fixing quality
  • External drainage and driveway: falls, gulley positions, paving levels
Snagging Survey Checklist Frome Somerset

BA11 Housing: Typical Property Type Mix

Detached 38%
Semi-detached 28%
Terraced 26%
Flats 8%

Approximate distribution based on ONS Census 2021 accommodation type data for BA11. The BA11 area is predominantly owner-occupied housing stock, with residential buildings typically constructed before 1900 in the historic core - making new-build completions a notable departure from the area's character.

Costs based on typical market rates for Somerset/South West. Prices include thermal imaging survey and written report with developer-ready defect list. The cost of one undetected plumbing fault often exceeds the survey fee many times over.

How to Book a Snagging Survey in Frome

1

Get an instant quote

Enter your Frome address and property size. Pricing is fixed and transparent - no hidden extras for thermal imaging or report production.

2

Choose your inspection date

We aim to arrange BA11 inspections within five working days of booking. Pre-completion visits can often be scheduled directly with the site manager at Keyford Meadows or Francis Fields.

3

Our inspector carries out the survey

Our inspector works through the full checklist over three to five hours. They use thermal cameras to identify cold spots and moisture issues, and test every electrical and plumbing point in the property.

4

Receive your report within 24-48 hours

Your report arrives as a detailed document with photographs of every defect, NHBC standard references where applicable, and a prioritised list ready to send to your developer.

5

We support you through the resolution process

If your developer disputes findings or drags their feet - which unfortunately some do - our team is available to advise on escalation routes including NHBC's resolution service and the New Homes Ombudsman.

Frome's New Build Landscape: What You Need to Know

Keyford Meadows is Frome's biggest current development, with 198 homes being built by Curo on Sandys Hill Lane. The first completions came in early 2024, with Phase 2 - the Northern Parcel - now underway. Homes range from one-bedroom apartments to five-bedroom houses and incorporate air source heat pumps or high-efficiency gas boilers, solar PV panels and waste water heat recovery systems. Site manager Tom Duggan won an NHBC Pride in the Job Quality Award, which is a positive sign - but even award-winning sites produce snag lists.

Francis Fields by David Wilson Homes offers two, three and four-bedroom homes from £285,000 with five-plus acres of open space and a play area on site. David Wilson Homes reviews nationally report significant variation in quality - some buyers have documented over 400 snags, and after-sales responsiveness is a recurring concern. Our inspectors have seen dishwashers left unplumbed, showers requiring complete refitting, and bannisters needing replacement at comparable DWH sites. Getting an independent inspection at Francis Fields before completion puts you in a much stronger position.

Looking further ahead, the proposed Selwood Garden Community - up to 1,700 homes south of Frome off Marston Road - is currently in planning. Frome Town Council has formally opposed the scheme on infrastructure grounds, but if it proceeds it will generate significant snagging demand well into the next decade.

Snagging Survey Questions - Frome and BA11

How much does a snagging survey cost in Frome?

A snagging survey in Frome typically costs between £399 and £559 depending on the size of the property. A two-bedroom home starts at around £399, a three-bedroom at £439, and a four-bedroom at £449. Five-bedroom and larger properties are priced from £559. These figures are in line with Somerset market rates and include thermal imaging and a full written report. The cost is modest compared to the value of defects that professional inspectors typically find - it's not unusual for first-time reports to identify plumbing or electrical issues that would cost significantly more to fix outside the warranty period.

Which new build developments in Frome can you inspect?

Our inspectors cover all active and recently completed new-build sites in the BA11 postcode area. This includes Keyford Meadows (Curo, Sandys Hill Lane, BA11 4GD), Francis Fields (David Wilson Homes), Purbeck Gardens at Locks Hill (Mendip Developments), and any other new-build completions in the area. If your development isn't listed, contact us directly - we cover all of Somerset and can usually arrange an inspection within five working days of enquiry.

How long does a snagging survey take in Frome?

Most standard new-build snagging inspections in Frome take three to five hours, depending on the size of the property. A two or three-bedroom home at Keyford Meadows or Francis Fields will typically take around three hours. Larger four or five-bedroom detached properties take closer to four to five hours. Our inspectors work methodically room by room, testing every electrical socket, plumbing outlet, window and door, and inspecting the roof and external envelope. The written report is delivered within 24 to 48 hours of the inspection.

Can I get a snagging survey before I complete on my Frome new build?

A pre-completion inspection is the ideal option - it means the developer can begin resolving defects before you take ownership. Most developers operating in Frome, including Curo and David Wilson Homes, are required under the New Homes Quality Code to allow customers a pre-completion inspection either before completion or within five days of the Completion Notice being served. Some developers limit this to one hour on site, which is not enough for a thorough inspection. We recommend combining a developer-led pre-completion visit with our independent post-completion survey in the first few weeks of moving in to ensure full coverage.

What are the most common snags found on Frome new builds?

Based on our inspections across Somerset and nationally, the most frequently occurring issues on new-build properties include loose or misaligned roof tiles, brickwork mortar gaps in external walls, plumbing connections left incomplete (particularly under-sink waste traps and appliance supply connections), electrical sockets and switches not functioning correctly, paintwork requiring additional coats or sanding, window and door frames that don't close squarely, and heating systems with zones not properly connected to thermostats. For energy-efficient properties like those at Keyford Meadows - which include solar PV, air source heat pumps and waste water heat recovery - our inspectors also verify all green technology connections are active and commissioned correctly.

What happens after the snagging survey? Will the developer fix the issues?

Under NHBC Buildmark warranty (standard on most Frome new builds), your developer is legally required to rectify reported defects within the first two years of your completion date. Once you receive your snagging report, you send the defect list to your developer's customer care team and request written confirmation of the resolution timeline. When the developer indicates the snags have been addressed, you should carry out a follow-up inspection to verify every fix is to an acceptable standard. If the developer is unresponsive - a pattern documented extensively in David Wilson Homes reviews - you can escalate through NHBC's resolution service or contact the New Homes Ombudsman. Our report provides the documentation you need for both routes.

Is Frome a good area to buy a new build?

Frome has been named the best place to live in the South West by The Sunday Times, and the local property market reflects that status. Average house prices in BA11 reached £381,199 in October 2025, sitting above the Somerset county average of around £360,000. Frome's strong appeal to London creative professionals and commuters - Bath is 14 miles and 30 minutes by car, Bristol is 25 miles - has kept demand resilient through the post-pandemic market correction. New builds at sites like Keyford Meadows offer the energy efficiency and EV readiness that older limestone cottages in the town centre cannot, which is attracting buyers who want the town's lifestyle without the maintenance costs of a Victorian stone property.

Do I need a snagging survey if my developer already inspects the property?

Yes - independent inspection and developer self-inspection serve different purposes. Developers carry out internal site manager and contracts manager inspections (known as QC 5.1 and 5.3A sign-off), but these are production checks, not consumer protection documents. There is no obligation for a developer's inspector to share findings with you, and the standards they apply are set internally. An independent snagging inspector works exclusively in your interest, using recognised benchmarks such as the NHBC standard to assess every element of the property. Buyers who request copies of the developer's own QC documents frequently find them incomplete or unsigned, which is why independent surveys consistently identify more issues than developers' self-assessments.

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Frome's new-build estates are growing fast - make sure your home is built right before you move in

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